Facility Management Services is one of the premier housekeeping operation service providers with trained & endured professionals. We're largely specialized in strategic, innovative and functional operation results. FMS is one of the most reputed and largely professional housekeeping service providers. We're committed to offering quality and professional services for our recognized guests and also erecting long term connections and client satisfaction.

1. COMPENSATION TO THE COMPANY:

a) A maximum of 1-3 interviewed and shortlisted profiles will be shared matching your requirements and your expected salary bracket, followed by a telephonic interview and then a personal visit/interview. A trial period of a maximum of 3 days will be given for which the client is liable to make payment directly to the maid, if not found suitable to the given requirement.

(We sincerely request you not to reject the Help on the basis of look, age or religion. Judge them by their Heart & Work and give them dignity and value, that’s how a reliable and trustworthy maid is hired)

b) Our Service Charge for the placement of the candidate is Rs.3000 per month’ to be paid every 1st to 5th of the month.

c) All payments shall be made through the website/ online, to which a suitable invoice will be produced.

e) An invoice will be sent to the client upon payment. The placement fee/Service Charge is payable immediately after a trial period from the date of joining of the candidate.

f) Introductions are strictly confidential. If Facility Managements introduces a candidate that the client then introduces to a third party, who hires the candidate on either full time or part-time, the client agrees to pay Facility Managements placement / Service Charge.

g) The Client cannot employ the Candidate independently once their profile is shared through Facility Managements, without paying the Service Charge to Facility Managements. In case of the Client deceits by employing the Candidate and not paying the Service Charge, the Client can be prosecuted by our Legal team. A complaint can be raised and a strict penalty charge of an amount 10x (ten times) of the Service Charge will be legally enforced on the client under IPC Code 420, of Section 80C and Violation of Section 73(ICA) Act, which the client is bound to pay.

2. SALARY TO CANDIDATE:

a) Client should pay the salary directly to the candidate.

b) If in cases where the Househelp leaves the job due to any reason you are liable to pay the salary for the number of days he/she has worked with you or for the trial period.

c) If the maid asks for his/her salary in advance, it is entirely the Clients decision to give him/her an advance salary. In case the maid leaves and you have paid an excess salary to him/her, Facility Managements will not be responsible to retrieve/refund the same.

3. REFUND POLICY:

c) Since the salary expectation of maids keeps changing it might not be possible to find a maid with the same salary as your previous maid in case of replacement. NO REFUND claims will be entertained if you cannot revise your salary budget according to the ongoing market rate. However, we will try our level best to try and find a new maid with the same salary.

d) The Client agrees that the maid will not be tortured, harmed mentally or physically. Also, the Client cannot increase the work or reduce the salary of the maid other than what was discussed during the interview and mentioned in the agreement, without informing Facility Managements and mutual agreement with the Househelp. If the maid leaves due to any such reason, Facility Managements will not replace the maid and NO REFUND will be initiated.

4. REPLACEMENT:

a) Subject to the below conditions, Facility Managements undertakes to replace the Candidate placed by us with a suitable Candidate willing and able to fulfil the same tasks and duties as in the original agreement within 72 hours. However, this is subject to the availability of workers. The maximum time taken could extend up to 15 days.

b) We provide a maximum of 2 replacements for up to one year from the time of placement of the 1st worker at no extra charge if the worker leaves the job without any valid reason or does not prove satisfactory in his/ her work. 3 rd replacement is offered on the basis of goodwill with the Client.

c) The replacement provided will have the same job description and timings and hours of work as mentioned agreement during placement of the first maid/worker.

d) Any change in the specification of the replaced worker from the agreement without the knowledge of Facility Managements calls the agreement null and void. In case of changes in the job description, a new agreement with a new specifications has to be signed to take the process any further. (charges may apply)

f) In case the maid is absent because she is unwell/family emergency, no replacement will be given if the maid promises to join back as soon she is healthy/fit for work. In case the maid does not join back within 7 days, you can ask us for a replacement. We do not provide a temporary replacement.

g) In case of 24 hours Help replacement, if any replacement is not available for the next 15 days, then we shall provide a 12 hours Help service (whose salary will be adjusted accordingly) till we don’t get any 24 hours Help available with us.

5. POLICE VERIFICATION:

a) We strongly suggest that the client do a POLICE VERIFICATION of the maid. This ensures that the maid is free of any criminal charges in the past. At any given point in time, if there is any crime done by the candidate (Civil or criminal), Facility Managements would not be responsible for the same.

6. SATISFACTION OF WORK:

a) Prior to the placement of the maid, the client has to give us the ‘job description’ of the type of work the maid needs to do and the salary offered. The client cannot make the maid do anything outside the job description nor reduce the salary of the maid. If the maid leaves because the client asked her to do anything outside the job description or due to a reduction of salary then Facility Managements will not replace the maid and neither refund the placement charges paid by the client.

b) In case you do not like the maid kindly give a notice of 15 days before you release the maid so that we can find a better quality maid for you. The maid sent for replacement cannot be offered less salary than the first maid. Also, the job description or work required to do by the maid cannot be changed by the client. In case you wish to release the maid or the maid leaves the job and you wish to take a replacement, you need to clear the salary dues of the previous maid before a replacement is sent. In case the salary of the previous maid is not cleared, we will not be sending a replacement.

7. MISCELLANEOUS:

a) Contract is valid for one year (for full-time help service) or six months (for part-time help service or less than 8 hours) and is renewable every one year or six months, by paying the placement fee if you want the replacement service from Facility Managements No renewal fees are to be paid if you continue with the provided help even after the expiration of the contract and do not want the replacement benefit.

b) We are a Hiring Platform - Facility Managements will not involve itself or its employees/associates in resolving issues arising between the employer and the employee/service provider (maid /domestic help etc.) during the course of employment/term of the contract or even beyond. If any kind of issue with regards to discipline or overall conduct of the worker hired through Facility Managements arises it is supposed to be resolved among yourselves or you are advised to take the course of Law.

c) The warranty is not valid where the worker is leaving due to unfair labour practices / unfair treatment or breach of contract/understanding with the employee/worker.

d) All solicitations are subjected to Mumbai Jurisdiction only.

When you hire a maid or any other candidate from Facility Managements it is understood that you have agreed upon the above-mentioned terms even if you have not signed this document.

When you create an account or visit our website on Facility Managements or when you hire a maid or any candidate introduced by us, it is understood that you have read the terms and conditions and you agree to it.f and they need a specialist who can clean and maintain their installation duly at a cost-effective price.